Information Technology Services (ITS) is here to support your college studies by providing access to software applications, online tools and other CCAC technology related resources. Many of the applications and tools can be accessed through a single account, your CCAC NetID. The ITS department provides students the resources they need to be successful, such as computers, printers, apps, Microsoft 365 (Office) and more. Technical assistance is also provided by the ITS department through the ITS ServiceDesk.
The Community College of Allegheny County provides computing and networking services to members of the College community and other specified clients. Access to and use of computing and networking resources are privileges limited to authorized users and for approved purposes only. Students using college computers and applications should be aware of CCAC policies regarding network access and technology use.
In order to maintain and secure the college's technology services and applications, ITS will maintain a planned maintenance schedule. The schedule was developed through benchmarking with similar community colleges across the state and country; review of academic calendars to avoid important dates; and discussed with current cross- functional college committees.
CCAC students and employees will receive email about the planned outages or affected services. For unscheduled outages and unexpected issues, you may receive email or text message notifications.
ITS provides applications and services to support students, including email, CCAC Self-Service, Blackboard, Wi-Fi on campus, Microsoft 365 (Office) for personal use and MyCCAC access. Students will need a CCAC NetID to access these services.
CCAC offers laptops to students in need of technology assistance through the Dean of Students. The laptops are on loan to the students for the duration of their CCAC education. ITS only services these laptops when there is a technical issue.
The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request.
NetID Account
Blackboard
CCAC Self-Service
Academic Email through Outlook
Mobile devices and tablets
Internet browsers
Wi-Fi
Microsoft 365 (Office)
Virus and security
Single Sign-On
CCAC Web Applications
Windows 10 Operating System
Computer resources are available at all CCAC locations to all CCAC students. The CCAC libraries are also equipped with computers, printers and scanners, and have the necessary software to complete coursework.
Multifunctional printers, both black & white and color, are available at all CCAC locations to CCAC students and employees. Students are allocated a set dollar amount, per semester, for printing. They are able to add more funds if necessary.
″CCAC leverages technology so you can invest in yourself.″Charles Graham, ITS Vice President & Chief Information Officer
Your CCAC NetID Account identifies you to the CCAC network and allows you to access a variety of resources, applications and services. Without a CCAC NetID, you cannot log in or use any campus PC or CCAC network resources. Most CCAC applications are web-based, (MyCCAC portal, Blackboard, CCAC email, CCAC Self-Service, etc.) and may be accessed on your home computer or mobile device as long as you have an internet connection.
CCAC NetID Account creation is available once you are given a 7-digit student number and accepted into the college. You will receive an email from the ITS ServiceDesk letting you know you are able to create your account. This account is limited to specific CCAC applications, you will not have a CCAC email account.
Once you have registered for classes, you will automatically receive another email letting you know your account has full access to all CCAC applications and will have an active CCAC email address.
You will have access to your CCAC email once you receive the email letting you know your NetID account has full access. T he college will send communications to your CCAC email address, not your personal email. You can also access your email through the Outlook App, Outlook website and CCAC Go! mobile app.
Use your CCAC NetID username and password to log on to your email account. Your CCAC email address will be in the format N etIDusername@ccac.edu .
The Higher Education Opportunity Act (HEOA) was signed into law on Aug. 14, 2008. Final regulations were issued on Oct. 29, 2009. Enforcement of the HEOA provisions formally began July 1, 2010, and all colleges and universities are required to make a good-faith effort at compliance. Several sections of the HEOA deal with unauthorized file sharing on campus networks, imposing three general requirements on all U.S. colleges and universities. You can access the HEOA information on our policy page.
CCAC provides two wireless networks, CCAC-Guest and CCAC-Wireless. ITS strongly recommends that CCAC community members (students and employees) use CCAC-Wireless. CCAC-Wireless uses strong encryption that serves to protect your information from unauthorized interception and viewing. A valid CCAC NetID Account will be required to connect.
Microsoft 365 (Office) is available to currently enrolled CCAC students. Microsoft 365 (Office) includes access to Word, Excel, PowerPoint, Outlook, OneNote and more, plus access to free cloud storage on OneDrive. Microsoft 365 (Office) can be installed on a personal device, mobile device or through the web browser.